After-Sales Service

Our Service

All products have been 100% checked and packaged in good condition before dispatch. Our products are directly manufactured from our own factory.

Warranty Conditions

1. All products have a one-year warranty for free, if you need need to extend the warranty, we will charge some maintenance fees. All are on basis of non- artificially damage.

2. If there are some problems with the goods, the buyer needs to provide related documents (Photos, video, etc). Please contact LeadingTouch before you disassemble monitors, panel PCs, or industrial mini PCs, etc. Please keep in mind that we won't be responsible for the quality of the goods if you disassemble any goods without our permission.

3. About the freight of repair, it is based on specific product damage reasons, If it's the quality problems, we will bear the freight.

4. For the RAM policy: We will fix it within one year for free. The buyers need to pay for the freight cost of returning, we will pay for the freight cost of sending back, but man-made damage is not included.